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Cookies Policy

Last updated: December 2024

What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They help websites remember information about your visit, such as your preferred language and other settings, which can make your next visit easier and the site more useful to you.

Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your device when you go offline, while session cookies are deleted as soon as you close your web browser.

How We Use Cookies

Drilo uses cookies and similar technologies for several purposes:

  • Essential Cookies: Required for the website to function properly
  • Performance Cookies: Help us understand how visitors interact with our website
  • Functional Cookies: Remember your preferences and settings
  • Analytics Cookies: Provide insights into website usage and performance
  • Marketing Cookies: Help us deliver relevant content and advertisements

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.

  • Authentication cookies to keep you logged in
  • Security cookies to protect against fraud
  • Session cookies to maintain your session
  • Load balancing cookies for performance

Performance and Analytics Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

  • Google Analytics cookies to understand website usage
  • Performance monitoring cookies
  • Error tracking cookies
  • User behavior analytics

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.

  • Language preference cookies
  • Theme and display preference cookies
  • Form auto-fill cookies
  • User interface customization cookies

Marketing and Advertising Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.

  • Social media integration cookies
  • Advertising platform cookies
  • Retargeting cookies
  • Conversion tracking cookies

Third-Party Cookies

In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.

Third-Party Services We Use:

  • Google Analytics: Website analytics and performance tracking
  • Stripe: Payment processing and security
  • Intercom: Customer support and chat functionality
  • Segment: Data analytics and customer data platform
  • Cloudflare: Content delivery and security

Cookie Duration

Cookies on our website may be stored for different periods of time:

  • Session Cookies: Deleted when you close your browser
  • Persistent Cookies: Remain on your device for a set period or until manually deleted
  • Essential Cookies: Typically expire after 1-2 years
  • Analytics Cookies: Usually expire after 2 years
  • Marketing Cookies: May expire after 1-2 years

Managing Your Cookie Preferences

Browser Settings

Most web browsers allow you to manage cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience. Some features of our website may not function properly if cookies are disabled.

To manage cookies in your browser:

  • Chrome: Settings → Privacy and security → Cookies and other site data
  • Firefox: Options → Privacy & Security → Cookies and Site Data
  • Safari: Preferences → Privacy → Manage Website Data
  • Edge: Settings → Cookies and site permissions → Cookies and site data

Cookie Consent

When you first visit our website, you will see a cookie consent banner that allows you to accept or decline non-essential cookies. You can change your preferences at any time by clicking the "Cookie Settings" link in our footer.

Do Not Track

Some browsers have a "Do Not Track" feature that signals to websites that you visit that you do not want to have your online activity tracked. Our website does not currently respond to "Do Not Track" signals, but we respect your privacy choices and provide you with control over your data through our cookie settings.

Mobile Applications

Our mobile applications may also use cookies and similar technologies. The information collected through mobile apps is subject to this Cookies Policy and our Privacy Policy.

You can manage app permissions through your device settings to control what data the app can access.

Updates to This Policy

We may update this Cookies Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending an email notification to registered users
  • Displaying a notice in our platform

Your continued use of our website after such changes constitutes acceptance of the updated policy.

Your Rights

Depending on your location, you may have certain rights regarding cookies and your personal data:

  • Right to Access: Request information about what cookies we use
  • Right to Control: Manage your cookie preferences
  • Right to Delete: Remove cookies from your device
  • Right to Object: Object to certain types of cookie processing
  • Right to Withdraw Consent: Withdraw consent for non-essential cookies

Contact Us

If you have any questions about our use of cookies or this Cookies Policy, please contact us:

Email: privacy@drilo.com

Address: Drilo Inc., [Address], [City], [State] [ZIP]

Data Protection Officer: dpo@drilo.com