Terms of Service

Agreement to Terms

These Terms of Service ("Terms") govern your use of Drilo's engineering productivity platform and related services ("Services"). By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy.

If you are using our Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

Description of Services

Drilo provides an engineering productivity platform that helps teams:

• Track and analyze development metrics
• Automate standups and reporting
• Integrate with development tools (GitHub, Linear, Slack, etc.)
• Generate insights and analytics
• Improve team productivity and collaboration

Account Registration and Security

Account Creation

To use our Services, you must:

• Be at least 18 years old or have parental consent
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized use

Account Responsibilities

You are responsible for:

• All activities that occur under your account
• Maintaining the confidentiality of your password
• Ensuring your account information is current and accurate
• Complying with all applicable laws and regulations

Acceptable Use Policy

You agree not to use our Services to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful, offensive, or inappropriate content
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Services
• Use the Services for competitive analysis or reverse engineering
• Share account credentials with unauthorized users

Data and Privacy

Your privacy is important to us. Our collection, use, and protection of your data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our Services, you acknowledge that:

• We may collect and process data as described in our Privacy Policy
• You have the right to access, correct, or delete your personal data
• We implement appropriate security measures to protect your data
• Data may be transferred internationally as described in our Privacy Policy

Subscription and Billing

Subscription Plans

We offer various subscription plans with different features and pricing. Current pricing is available on our website and may change with notice.

Billing and Payment

Payment terms:

• Subscriptions are billed in advance on a recurring basis
• Payment is processed through secure third-party payment processors
• Failed payments may result in service suspension
• All fees are non-refundable except as required by law

Cancellation and Refunds

You may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of your current billing period.

Refunds are provided only as required by law or at our sole discretion.

Intellectual Property

Our Rights

Drilo and its licensors retain all rights, title, and interest in and to the Services, including all intellectual property rights. Our Services are protected by copyright, trademark, and other laws.

Your Content

You retain ownership of any content you submit to our Services. By submitting content, you grant us a limited license to use, store, and process that content to provide our Services.

Feedback

If you provide feedback, suggestions, or ideas about our Services, you grant us a perpetual, irrevocable license to use that feedback without compensation.

Service Availability and Support

Service Level

We strive to maintain high service availability but do not guarantee uninterrupted access. We may perform maintenance, updates, or modifications that temporarily affect service availability.

Support

We provide support through various channels including email, documentation, and community forums. Support availability may vary by subscription plan.

Limitation of Liability

To the maximum extent permitted by law, Drilo shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or data
• Business interruption
• Cost of substitute services
• Any damages resulting from use of our Services

Our total liability shall not exceed the amount paid by you for the Services in the 12 months preceding the claim.

Disclaimer of Warranties

Our Services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose
• Warranties that the Services will be uninterrupted or error-free
• Warranties regarding the accuracy or completeness of any information
• Warranties that defects will be corrected

Indemnification

You agree to indemnify and hold harmless Drilo and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Services or violation of these Terms.

Termination

Termination by You

You may terminate your account at any time by canceling your subscription and contacting us to delete your account.

Termination by Us

We may terminate or suspend your access to the Services immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

Effect of Termination

Upon termination, your right to use the Services ceases immediately. We may delete your account and data in accordance with our Privacy Policy.

Governing Law and Disputes

These Terms are governed by the laws of [Jurisdiction], without regard to conflict of law principles.

Any disputes arising from these Terms or your use of the Services shall be resolved through binding arbitration in accordance with the rules of [Arbitration Organization].

You and Drilo agree to waive any right to a jury trial or to participate in a class action lawsuit.

Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by:

• Posting the updated Terms on our website
• Sending an email notification to registered users
• Displaying a notice in our platform

Your continued use of the Services after such changes constitutes acceptance of the updated Terms.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy and any other agreements referenced herein, constitute the entire agreement between you and Drilo regarding the Services and supersede all prior agreements and understandings.

Contact Information

If you have any questions about these Terms, please contact us: